If you need help finding or understanding your broadband, home phone or EE TV bill, you’ve come to the right place.
Or you can find help with your EE mobile bill >
If you buy any broadband package after 24 October 2017, you’ll notice we’ve removed line rental costs as a separate item on your bill. Instead you'll see one monthly price to make it really clear what you’ll pay.
Since your bill is produced the day after your broadband goes live, we charge you for the first day as a separate item on the bill. This is a one-off and you’ll normally see just one charge.
The first page of your bill shows a summary of your account, to include the balance from your previous bill, the payment received and total charges for this month's bill.
This shows the amount outstanding on your account for this month.
We'll show how much will be taken from your card or bank account and the estimated date we'll take your payment.
This shows details of your plan and a breakdown of your monthly charges for your broadband plan and any call add-on you’ve opted for.
In the example above, you can see:
Tip: see extras and discounts if the cost of your plan is higher than expected.
This shows any additional charges or credits on your account, for example:
You'll find more details about the types of charges you might see in the section Charges on your bill.
This shows a summary of phone calls you've made on your landline that are included in your add-on.
This shows the cost of calls you've made which are chargeable.
This shows how much the calls included in your add-on have saved you on this bill.
Shows a summary of your plan, any extras or discounts and additional charges and an overall total for this month's bill.
Lists all the calls you've made for this bill and shows:
For more information on our charges, visit EE price plans.
Please note: We no longer make a charge for any payments made using a credit card.
You’ll get your first bill 24 hours after your broadband goes live and any future bills will then be produced on the same day each month. You’ll get an email or text each month telling you when your bill is ready.
Log in to My EE to see your bill date
Your payment due date is shown on your PDF bill.
To change your billing date, you'll need to give us a call.
Once you’ve changed billing date, you’ll get two bills from us:
The first will cover the charge between your old bill date and your new bill date. This cost won’t be taken from your bank account, but added to your second bill.
This second covers the cost of your new billing period and shows the charge from the first bill as a previous balance.
If you’ve changed your plan, you may notice some differences to your bill. The change to the plan won’t always take effect on your bill date. Where this is the case, you’ll see:
If you've downgraded your plan to remove EETV, it’s important that you return your EETV set top box. Otherwise, you’ll be charged for it.
You can still check your old bills online for six months after you leave us. To check your bills, log into your My EE account and select My Bills.
If you receive more than two bills since going live with your new supplier, please get in touch.
Your online bill can be used to claim VAT back as long as the bill amount is £250 or less. Please ensure you print off your online bill each month and keep a copy for your VAT return.
If the bill amount is more than £250, get in touch with our Home Broadband team.