How do I track my order?

  • Go to section

Here's how to track you order

Here's how to track you order

Have your order number ready

    track your order by popping in your 10-12 character order number here


    you’ll find the number in your confirmation email. Check your junk or spam folder if you can’t see it.


    at this time, we can only provide tracking for orders including a pay monthly plan. We’re sorry that some orders with multiple items can't be tracked. 


    you can track the status of your home broadband and home phone order via your My EE account.

Give us a call
Give us a call
Call now
Free to pay monthly
25p per call on pay as you go
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
EE - Site Under Maintenance
Sorry... Site under maintenance

Need Help?

From EE Phones - 150

From Landline - 07953 966 250

From Abroad - +447953 966 250

Lines are open Mon - Fri 8am - 10pm, Sat - Sun 8am - 8pm