What should I do if my phone is lost or stolen?

     
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Lost your phone or tablet? Don't panic – contact us today

Lost your phone or tablet? Contact us

We can help

Call 150 from an EE handset or 07953 966 250 from any other phone (at standard rates).

Or call +44 7953 966 250 from abroad (at international call rates).

  1.  

    we can block your lost device so no-one else can use it on our network, and suspend your account (you can also add a password in case you find it later)

  2.  

    we can send you another SIM card (charges will apply) or you can pop into one of stores to get one for free

  3.  

    if you have itemised billing on your account, you can search My EE for your most recently dialled numbers

Don't delay calling us – you’ll be billed for any use of your missing device.

Insurance and protection

If you have Full Cover or Damage Cover and your phone is lost, stolen or damaged, call us on 07953 966250 from any phone and you can get a next-day replacement. Terms and conditions apply.

 
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From EE Phones - 150

From Landline - 07953 966 250

From Abroad - +447953 966 250

Lines are open Mon - Fri 8am - 10pm, Sat - Sun 8am - 8pm