Setting up WiFi Calling on the Sony Xperia Z5 Compact

  • EE
  • Orange
  • T-Mobile

This article explains how to set up WiFi Calling on the Sony Xperia Z5 Compact. Just follow these four simple steps below to get started.

1. Connect your phone to WiFi

Can't find your WiFi network? Read our instructions on how to connect to a hidden WiFi network.

2. Update to the latest software version

Tap Settings from the dropdown menu. Scroll down to About Device and tap Software Updates, then click on Update now. A pop-up box will appear to recommend you are on WiFi. Tap install to begin the process. Once installation has completed, your phone will automatically restart. You'll be informed once the process has completed.

3. Switch WiFi Calling on

Tap the Phone icon on the bottom left hand side of your home screen. This will open you phone dialler. Click on settings. Scroll down to WiFi Calling and tap the box next to it.

4. Wait for your confirmation message

Once you’ve turned WiFi Calling on, we'll activate it for you within 24 hours.

You’ll receive a confirmation text when WiFi Calling has been activated. You'll see a new icon at the top of your screen next to the WiFi symbol. You'll then be ready to make and receive calls and text over WiFi.

A couple of things to note when using WiFi Calling

At launch, there are a couple of things which might make your call experience over WiFi Calling slightly unusual. Firstly, you’ll hear the international dialling tone when both parties are using WiFi Calling. And secondly, when a call is put on hold, the person on hold won’t hear the hold beeps. There will just be silence. We’re working to resolve these quirks, but it shouldn’t affect the quality of your service.

n.b. WiFi Calling is only available on the EE version of the Sony Xperia Z5 Compact, bought directly from us in one of our stores, online at, through our telesales team, or through corporate sales if you are a corporate customer.

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